We require a 24 hour cancellation notice for both consultations and appointments. All appointments will be scheduled during the initial consultation. All consultations will be completed at Austin Body Contouring’s office.
If a client cancels their consultation or appointment 24 hours (or more) prior to their session, the client will not lose or forfeit their session. If a client cancels their consultation or appointment less than 24 hours prior to their appointment, the client will lose one of their purchased appointments unless there is an appropriate reason (traffic is not an appropriate reason).
Once a client has completed their consultation and their first treatment, no refunds will be issued.
Our cancellation policy has been created to ensure our clients are not disturbed by the tardiness of clients who do not come to their scheduled appointments. When reserved sessions are unattended, this means other clients missed the opportunity of having that particular time period.
Sessions will only be confirmed and allowed up to the amount of pre-paid sessions. All sales are final and non-refundable. We reserve the right to terminate any client’s session, package, or contract without refunding any monies, if the client has broken any terms or policies. All purchases are final, non-refundable and non-transferable.
Groupon & Living Social Policy
We will ask for your Groupon or Living Social voucher number when you contact us to set up your initial consultation. Once a client is seen for their initial consultation and schedules their first session, the Groupon or Living Social voucher is non-refundable. There are no partial refunds for appointments which the client chooses not to complete.